Our machine is very easy to operate, we will dispatch the engineer to help the customer to install and do the machine commissioning after the machine arrive at the customer factory. We will also give our customer the manual to show how to operate the machine. Our engineer will come back to China until the machine running well and finish to do the training to the local workers.
Q:What's your Warranty ？
12 months after the machine finish the commissioning, if any part damaged because of quality problem will be changed for free.
Q: What's your delivery Time ？
Within 45-60 working days after receiving the down payment. For the heavy duty and special machine, we need more time, it is about 90 working days.
Q: How to place order ？
Inquiry---confirm the profile drawings and price----confirm the PI---sign the contract
Q: How to visit our company ？
Fly to Shanghai airport, we will arrange to pick you up.
Q:What's your Install and Training ？
If customer send worker to our factory, we will do the machine training face to face.
We also can send the engineer to customer factory and help them to install and commissioning to the machine, also do the training to workers.
If not, we can provide the manual and video to show how to install and operate, we will also make the video call to help customer to solve the problem.
Q: What's you after-sale service ？
We provide 24-hour online service for our customers.
A.The seller will debug the machines freely in China, and the traffic expense in China of the technique people will be paid by the seller.
When technique men go to the buyer's place to debug the machines, the buyer should pay the expense of accommodation, and traffic for the buyer’s men.
B. If the buyer sends people to receive the training of the operation given by the seller, during the training period, the seller should pay the expense of accommodation, and traffic for the buyer's men.
Q: What's your payment terms ？
30% down payment before production,70% balance after the machine testing in our workshop successfully before shipment.